Shipping policy

Shipping Policy

Welcome to our online store! We are committed to providing you with the best shopping experience, including fast and efficient shipping. Here are the details of our shipping policy.

1. Order Processing Times

  • Textiles & Clothing: Clothing orders are typically processed within 1-3 business days, excluding customization.
  • Goods & Accessories: Goods and accessories are prepared for shipping within 2-4 business days, excluding customization.
  • We do our best to ship your orders as quickly as possible. However, please note that during sale periods or holidays, order processing may take a little longer.

2. Shipping Methods and Delivery Times

We offer several shipping options depending on your location:

  • Standard shipping (France and Europe): 3-7 business days after order processing.
  • International shipping: 7-14 business days, depending on the destination.
  • Delivery times may vary depending on the destination, weather conditions, or other factors beyond our control.

3. Shipping Costs

Shipping costs are calculated automatically based on the total weight of your order, your location, and the chosen shipping method. The calculation is done directly at checkout, and you can see the exact amount before finalizing your purchase.

  • Metropolitan France:
    • Standard shipping: Fees calculated automatically based on the weight and volume of the order.
    • Express shipping: Fees calculated automatically.
  • Europe:
    • Standard shipping: Fees calculated automatically.
    • Express shipping: Fees calculated automatically.
  • International:
    • Standard shipping: Fees calculated automatically.
    • Note: For certain destinations or for orders over a certain amount, we offer free shipping. If you are eligible, the free shipping option will appear automatically at checkout.

4. Package Tracking

As soon as your order is shipped, you will receive a confirmation email containing a tracking number so you can track your package in real time. You can also track your order directly through our website in the "Order Tracking" section.

5. Shipping Issues

If you encounter a problem with your delivery (late, lost, or damaged package), please contact us within 7 days of the expected delivery date. We will work with our carrier to resolve the issue as quickly as possible.

6. International Orders

Orders shipped outside the European Union may be subject to customs duties and other import taxes. These charges are the responsibility of the customer and vary by country. We recommend checking with your local customs authorities before placing an order.

7. Returns and Exchanges

If you are not completely satisfied with your order, you can return or exchange it within 14 days of receipt. All shipping costs are the responsibility of the customer, unless the error is ours or the product is defective. The product must be clean, unworn, and undamaged, otherwise the refund will not be validated. This deadline does not apply to custom-made items requiring personalization, engraving, or other modifications. Please consult our Returns and Exchanges Policy.

We hope this shipping policy answers all your questions. If you need further information, please do not hesitate to contact us at adm.signaletique@gmail.com or via our contact form. Thank you for your trust and happy shopping!